Mark Norris is a past Chair of both the IMechE’s Safety & Reliability Group (SRG) and the Engineering for Reliability Working Group (WG1), having joined SRG in 2004, and is now Chair of the Human Factors in Safety & Reliability Working Group (WG4). Mark is a Chartered Engineer, Fellow of the IMechE, the Safety & Reliability Society (SaRS) and the Institute of Asset Management (IAM), as well as a Registered Asset Management Professional. Mark is a freelance asset management (AM) and reliability consultant, including training and coaching, from CEOs to Front Line Operatives in Failure Modes and Effects Analysis (FMEA), Reliability Centred Maintenance (RCM), Root Cause Analysis (RCA), A3 Problem Solving (part of the Toyota Production System), IAM Foundation, Certificate, Diploma, Strategic Asset Management Plan (SAMP) development and the development of Asset Management Systems to ISO 55001.
In his 35+ year career, Mark has developed an understanding of the entire asset lifecycle, from requirements to disposal, having been involved in every stage across multiple industries as an Asset Manager, supplier, designer, developer, consultant, and client. Mark has led design teams, development projects, validated new products (as supplier & purchaser), set up warranty systems, implemented Asset Information Management Systems (AIMS), created and embedded ISO 55001 AMS (Asset Management Systems), carried out AM maturity assessments etc., with direct experience of Nuclear, Automotive, Blue-Chip manufacturing, Metro Rail, Construction Equipment, Wind Energy and Mainline Rail.
Mark’s career began with the Safety & Reliability Directorate of the UK Atomic Energy Authority in 1988, progressing to become a Designer for Ricardo Consulting Engineers, in the Automotive industry, where he gained skills that have supported him through out his career, such as Failure Modes and Effects Analysis (FMEA) and Root Cause Analysis (RCA) using Fault Tree Analysis (FTA). Mark was lucky enough to be involved in the design of engines for a range of vehicles including the Smart Car, Mini, Triumph Motorcycle, Ferrari V8 and Toyota Formula One engine, ending his automotive career as a Reliability Engineer, a skills set he ported to Edwards, supporting the design and development of high vacuum pumps for the semiconductor industry and industrial pumps used for carbon capture. Mark subsequently joined Metronet, an organisation tasked with upgrading London Underground as part of a Public Private Partnership, initially as a Reliability Engineer, but was rapidly promoted to Fleet Asset Manager of the Bakerloo, Central, Victoria and Waterloo & City lines, where he was able to apply all he had learnt during his time in the automotive and blue chip manufacturing industries, deploying RCM to improve fleet reliability by 125% in 18 months. Mark then moved to Terex as Senior Reliability Manager to improve their product reliability, reducing warranty claims from $4.5M/month to $1.5M/month in 3.5 years, improving the reliability of every product and every production line at all six factories. Mark returned to London Underground in 2012 to oversee the reliability improvement of the new S8 and S7 trains for the Circle, District, Metropolitan and Hammersmith & City lines, where he was persuaded to join a consultancy and has remained an asset management and reliability engineering consultant.