Using Data in Customer Service
Duration10'
No. of mini-lessons4
ResourcesTakeaway Tasks
Duration 10'
No. of mini-lessons 4
Resources Takeaway Tasks
Course overview
Collecting customer data is pretty standard. This information is useful for helping your customer service managers understand your customer base, their needs, and how they can make improvements. But with so much information to unravel, interpreting data can feel overwhelming. Where do they even begin?
Using data in customer service is important. This information can be used not only to benefit the customer service team, but also to hone strategies and boost growth across the entire company. And your managers can follow best-practice guidelines to get the most out of the data. This course will show them how.
What's covered
How customer service interactions can provide data insights
Key ways that customer service data informs strategy and growth
Best-practice guidelines to help you analyze and utilize customer data
Why your teams need this course
Getting to grips with customer data can seem daunting, but for customer service leaders, it can be one of their greatest tools. In this course, they’ll find out how customer service interactions can provide data insights. They’ll also learn ways that customer data can inform company strategy and boost growth, and some best-practice guidelines.
Accredited by CPD
TalentLibrary is recognized as reaching the standards and benchmarks required by the Continuing Professional Development (CPD) Certification Service.
The CPD Certification Service is the world’s leading and largest independent accreditation organization for professional development courses across all industry sectors.
