{"id":10925,"date":"2023-09-05T11:45:26","date_gmt":"2023-09-05T08:45:26","guid":{"rendered":"https:\/\/www.talentlms.com\/library\/?p=10925"},"modified":"2024-01-17T15:53:09","modified_gmt":"2024-01-17T13:53:09","slug":"how-to-say-no","status":"publish","type":"post","link":"https:\/\/www.talentlms.com\/library\/how-to-say-no\/","title":{"rendered":"How to Say &#8216;No&#8217;"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":11150,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[119],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Say \u201cNo\u201d | TalentLibrary<\/title>\n<meta name=\"description\" content=\"Train your customer service team on proactively managing customer expectations. Show the how to de-escalate difficult situations with this course.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.talentlms.com\/library\/how-to-say-no\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Say \u201cNo\u201d | TalentLibrary\" \/>\n<meta property=\"og:description\" content=\"Train your customer service team on proactively managing customer expectations. Show the how to de-escalate difficult situations with this course.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.talentlms.com\/library\/how-to-say-no\/\" \/>\n<meta property=\"og:site_name\" content=\"TalentLibrary\" \/>\n<meta property=\"article:published_time\" content=\"2023-09-05T08:45:26+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-01-17T13:53:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.talentlms.com\/library\/wp-content\/uploads\/how-to-say-no-online-training-course-thumbnail.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Elena Goulas\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Elena Goulas\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.talentlms.com\/library\/how-to-say-no\/\",\"url\":\"https:\/\/www.talentlms.com\/library\/how-to-say-no\/\",\"name\":\"How to Say \u201cNo\u201d | TalentLibrary\",\"isPartOf\":{\"@id\":\"https:\/\/www.talentlms.com\/library\/#website\"},\"datePublished\":\"2023-09-05T08:45:26+00:00\",\"dateModified\":\"2024-01-17T13:53:09+00:00\",\"author\":{\"@id\":\"https:\/\/www.talentlms.com\/library\/#\/schema\/person\/3398d804800268b55d8571011712524d\"},\"description\":\"Train your customer service team on proactively managing customer expectations. Show the how to de-escalate difficult situations with this course.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.talentlms.com\/library\/how-to-say-no\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.talentlms.com\/library\/how-to-say-no\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.talentlms.com\/library\/how-to-say-no\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.talentlms.com\/library\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"How to Say &#8216;No&#8217;\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.talentlms.com\/library\/#website\",\"url\":\"https:\/\/www.talentlms.com\/library\/\",\"name\":\"TalentLibrary\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.talentlms.com\/library\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.talentlms.com\/library\/#\/schema\/person\/3398d804800268b55d8571011712524d\",\"name\":\"Elena Goulas\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.talentlms.com\/library\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/12100169cedf5be51f8ba8b2b4fbe359?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/12100169cedf5be51f8ba8b2b4fbe359?s=96&d=mm&r=g\",\"caption\":\"Elena Goulas\"},\"url\":\"https:\/\/www.talentlms.com\/library\/author\/egoulas\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How to Say \u201cNo\u201d | TalentLibrary","description":"Train your customer service team on proactively managing customer expectations. Show the how to de-escalate difficult situations with this course.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.talentlms.com\/library\/how-to-say-no\/","og_locale":"en_US","og_type":"article","og_title":"How to Say \u201cNo\u201d | TalentLibrary","og_description":"Train your customer service team on proactively managing customer expectations. Show the how to de-escalate difficult situations with this course.","og_url":"https:\/\/www.talentlms.com\/library\/how-to-say-no\/","og_site_name":"TalentLibrary","article_published_time":"2023-09-05T08:45:26+00:00","article_modified_time":"2024-01-17T13:53:09+00:00","og_image":[{"width":1200,"height":628,"url":"https:\/\/www.talentlms.com\/library\/wp-content\/uploads\/how-to-say-no-online-training-course-thumbnail.jpg","type":"image\/jpeg"}],"author":"Elena Goulas","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Elena Goulas","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.talentlms.com\/library\/how-to-say-no\/","url":"https:\/\/www.talentlms.com\/library\/how-to-say-no\/","name":"How to Say \u201cNo\u201d | TalentLibrary","isPartOf":{"@id":"https:\/\/www.talentlms.com\/library\/#website"},"datePublished":"2023-09-05T08:45:26+00:00","dateModified":"2024-01-17T13:53:09+00:00","author":{"@id":"https:\/\/www.talentlms.com\/library\/#\/schema\/person\/3398d804800268b55d8571011712524d"},"description":"Train your customer service team on proactively managing customer expectations. Show the how to de-escalate difficult situations with this course.","breadcrumb":{"@id":"https:\/\/www.talentlms.com\/library\/how-to-say-no\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.talentlms.com\/library\/how-to-say-no\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.talentlms.com\/library\/how-to-say-no\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.talentlms.com\/library\/"},{"@type":"ListItem","position":2,"name":"How to Say &#8216;No&#8217;"}]},{"@type":"WebSite","@id":"https:\/\/www.talentlms.com\/library\/#website","url":"https:\/\/www.talentlms.com\/library\/","name":"TalentLibrary","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.talentlms.com\/library\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.talentlms.com\/library\/#\/schema\/person\/3398d804800268b55d8571011712524d","name":"Elena Goulas","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.talentlms.com\/library\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/12100169cedf5be51f8ba8b2b4fbe359?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/12100169cedf5be51f8ba8b2b4fbe359?s=96&d=mm&r=g","caption":"Elena Goulas"},"url":"https:\/\/www.talentlms.com\/library\/author\/egoulas\/"}]}},"_links":{"self":[{"href":"https:\/\/www.talentlms.com\/library\/wp-json\/wp\/v2\/posts\/10925"}],"collection":[{"href":"https:\/\/www.talentlms.com\/library\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.talentlms.com\/library\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.talentlms.com\/library\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.talentlms.com\/library\/wp-json\/wp\/v2\/comments?post=10925"}],"version-history":[{"count":6,"href":"https:\/\/www.talentlms.com\/library\/wp-json\/wp\/v2\/posts\/10925\/revisions"}],"predecessor-version":[{"id":12029,"href":"https:\/\/www.talentlms.com\/library\/wp-json\/wp\/v2\/posts\/10925\/revisions\/12029"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.talentlms.com\/library\/wp-json\/wp\/v2\/media\/11150"}],"wp:attachment":[{"href":"https:\/\/www.talentlms.com\/library\/wp-json\/wp\/v2\/media?parent=10925"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.talentlms.com\/library\/wp-json\/wp\/v2\/categories?post=10925"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.talentlms.com\/library\/wp-json\/wp\/v2\/tags?post=10925"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}