How to mediate a conflict
Course overview
Disputes and disagreements are never comfortable. But, unfortunately, they’re inevitable in every workplace. Effectively mediating any issues between co-workers to ensure company culture is positive and productive is the job of managers, team leaders, and HR professionals.
Being a good mediator is sometimes easier said than done. That’s because navigating through to a resolution can be difficult. Luckily, there’s a number of effective techniques your staff can use to bring workplace disagreements to a close and maintain a happy workforce. This short course will explain them.
What's covered
The role of mediators and why they are necessary
When it’s appropriate to intervene and how to do so
Why your teams need this course
Handling and mediating disagreements professionally is the key to making a happy and healthy working environment. This course is for HR professionals, team leaders, or managers looking to refresh their skills or find some new mediation techniques.
Accredited by CPD
TalentLibrary is recognized as reaching the standards and benchmarks required by the Continuing Professional Development (CPD) Certification Service.
The CPD Certification Service is the world’s leading and largest independent accreditation organization for professional development courses across all industry sectors.
