Increasing & Expanding MRR (Revenue Growth)
Duration15'
No. of mini-lessons4
ResourcesTakeaway Tasks
Duration 15'
No. of mini-lessons 4
Resources Takeaway Tasks
Course overview
A key part of a company expanding is to increase the Monthly Recurring Revenue (MRR).
Within a customer-success role, many things your employees do impact MRR and vice versa. Customer retention, feedback, and product improvement are all affected. This course will train your customer success employees on how to help drive sustainable growth in the company.
What's covered
How to increase your MRR through customer-retention efforts
Identifying opportunities for upsells and cross-sells to boost your MRR
The impact of customer feedback on MRR growth
Why your teams need this course
Taking this course will help your customer success teams to explore methods for enhancing MRR by focusing on customer retention, as well as maximizing opportunities to perform upsells and cross-sells. They’ll also discover strategies to boost MRR expansion by leveraging feedback to improve customer satisfaction.
Accredited by CPD
TalentLibrary is recognized as reaching the standards and benchmarks required by the Continuing Professional Development (CPD) Certification Service.
The CPD Certification Service is the world’s leading and largest independent accreditation organization for professional development courses across all industry sectors.
