Different Types of Interactions
Duration10'
No. of mini-lessons4
ResourcesTakeaway Tasks
Duration 10'
No. of mini-lessons 4
Resources Takeaway Tasks
Course overview
Imagine if you interacted with your grandma in the same way as you interact with your line manager. Or if you spoke to a stranger the same way you speak to your partner. It just wouldn’t be appropriate. And it’s the same in customer service, too.
Different interactions call for different approaches. Sometimes the best way of helping a customer is through a face-to-face chat. At other times a phone call or email is more appropriate. It’s up to your customer service teams to match the interaction to your customers’ needs. This course will show them how.
What's covered
Key customer service interactions
How to handle common customer service scenarios
Best-practice tips to improve customer interactions
Why your teams need this course
Both customer service leaders and employees have the power to shape customer interactions. Matching your interactions to the customers’ needs can help bring about more positive outcomes. In this course, they’ll learn about key customer service interactions, how to deal with common scenarios, and best-practice tips for improving interactions.
Accredited by CPD
TalentLibrary is recognized as reaching the standards and benchmarks required by the Continuing Professional Development (CPD) Certification Service.
The CPD Certification Service is the world’s leading and largest independent accreditation organization for professional development courses across all industry sectors.
