Customer Relationships
Duration15'
No. of mini-lessons4
ResourcesTakeaway Tasks
Duration 15'
No. of mini-lessons 4
Resources Takeaway Tasks
Course overview
Great customer relationships are good for business. And good customer service is the key to creating those relationships. When customers receive the excellent service they expect, they tend to develop positive feelings about the organization. This leads to repeat customers and increased sales. So, it’s important to know how to develop customer relationships.
Any interaction a customer has with a company can affect their relationship with that company. To develop good customer relationships, your customer service teams need to know how to read a situation and hold a conversation with a customer in the right way. And they’ll have to be prepared to deal with tricky situations that come up, when customers find their experience isn’t what they expected. This course can help.
What's covered
The importance of customer relationships
The process of developing strong customer relationships, from the 1st conversation to the follow-ups
How to navigate through common challenges
Why your teams need this course
Developing good customer relationships is a key customer-service skill. This course is for anyone working in a customer-facing role who needs to build customer relationships. They’ll find out why customer relationships are so important, how to develop strong customer relationships, and learn tips to deal with customer-relationship challenges.
Accredited by CPD
TalentLibrary is recognized as reaching the standards and benchmarks required by the Continuing Professional Development (CPD) Certification Service.
The CPD Certification Service is the world’s leading and largest independent accreditation organization for professional development courses across all industry sectors.
