Using Technology in Customer Service
Duration15'
No. of mini-lessons4
ResourcesTakeaway Tasks
Duration 15'
No. of mini-lessons 4
Resources Takeaway Tasks
Course overview
Self-service checkouts: some people love them because they’re so fast and convenient. But others dislike them because they want more human interaction when they shop. Technology has the power to improve customer service, but installing the wrong tech can lead to customer dissatisfaction instead.
Customer-service teams can use technology to communicate better with customers as well as enhancing the customer journey. Rather than using the coolest technology, the best tech tools are the ones that customers will most benefit from. And if you use tech that gathers customer data, your teams will need to follow best practices to keep that data protected.
What's covered
The different applications of technology in customer service
The most appropriate technology tools for different types of customers
Applying best practices to balance great customer service with data protection when using technology
Why your teams need this course
Technology can make customer service more effective. Your managers will learn the different ways technology can be applied in customer service, the types of tech that appeal to different customers, and how to approach data protection while maintaining excellent customer service.
Accredited by CPD
TalentLibrary is recognized as reaching the standards and benchmarks required by the Continuing Professional Development (CPD) Certification Service.
The CPD Certification Service is the world’s leading and largest independent accreditation organization for professional development courses across all industry sectors.
