Ensuring Customer Satisfaction
Duration10'
No. of mini-lessons4
ResourcesTakeaway Tasks
Duration 10'
No. of mini-lessons 4
Resources Takeaway Tasks
Course overview
When you walk into a situation with high expectations, you’re likely to feel let down if you don’t get what you want.
Customers expect to get what they pay for. Giving them anything less will affect the satisfaction they feel after interacting with your business. It’s never a good idea to leave your customers unsatisfied. After all, who knows how many potential customers will read a bad review? So, it’s important to set out a plan for ensuring customer satisfaction in your new project.
By planning for positive customer experiences and putting ways of dealing with potential issues in place, you’re building a project with a plan to ensure all your customers leave feeling satisfied.
What's covered
How to manage customer expectations
Why great product delivery is important
How to describe great after-sales techniques
Why your teams need this course
If you’re a project manager or leader who wants to enhance customer experience as part of a new or current project, then this is the course for you. Exceed shopper expectations when running your new project, and you’ll create loyal customers who keep coming back for more.
Accredited by CPD
TalentLibrary is recognized as reaching the standards and benchmarks required by the Continuing Professional Development (CPD) Certification Service.
The CPD Certification Service is the world’s leading and largest independent accreditation organization for professional development courses across all industry sectors.
