Reducing Sales Friction
Duration10'
No. of mini-lessons4
ResourcesTakeaway Tasks
Duration 10'
No. of mini-lessons 4
Resources Takeaway Tasks
Course overview
As customers, we’ve all experienced points when we tried to purchase a product or service but had difficulties getting to the point of sale. Think getting to the checkout screen of a website and it crashing before you can even put your card details in. And we’ve all wondered, “is it really worth all this hassle?” You’ve probably even given up before, opting to look somewhere else, to find a smoother process.
As the people trying to make the sale, your salespeople want to minimize these things happening as much as possible. They don’t want to lose sales because of things not even related to their pitch or the product. They may be surprised at what is getting in the way for your customers, and how much their sales figures improve when they remove or reduce them. And this course will show your sales teams how.
What's covered
Where your customers may be experiencing friction
The benefits of reducing sales friction
How you can reduce sales friction for your customers
Why your teams need this course
Friction slows down the customer through the sales process, and could cost your teams sales. This course is useful for anyone whose job is selling to customers. It’ll show them where there may be points of friction during their sales processes, the benefits of reducing these, and how they can reduce this friction in these processes for your customers.
Accredited by CPD
TalentLibrary is recognized as reaching the standards and benchmarks required by the Continuing Professional Development (CPD) Certification Service.
The CPD Certification Service is the world’s leading and largest independent accreditation organization for professional development courses across all industry sectors.
