Achieving Clarity
Duration10'
No. of mini-lessons4
ResourcesWorkbook
Duration 10'
No. of mini-lessons 4
Resources Workbook
Course overview
Information is difficult to understand when it’s not presented clearly. But it’s so much easier to understand when it is. When you present information, do it with clarity. If you don’t, you just won’t get the right message across.
Achieving clarity in customer service is essential for so many reasons. It’s important to give and receive customer information in a way that can be understood. If you don’t, customers could become confused. Just imagine what confusion would add to an already difficult situation. You’d be pouring oil on the fire.
What's covered
How to listen to customers
How to organize information so that it’s easily understood
How to use clear language in conversations
Why your teams need this course
If you work with customers in any capacity, then it’s clear that this course is for you. Clarity is an essential ingredient in any good customer service. This course will help you understand how to organize, communicate, and present information to customers clearly, and how to listen to them properly. So, when you do deal with them, you’ll understand each other perfectly.
Accredited by CPD
TalentLibrary is recognized as reaching the standards and benchmarks required by the Continuing Professional Development (CPD) Certification Service.
The CPD Certification Service is the world’s leading and largest independent accreditation organization for professional development courses across all industry sectors.
